Reference

How stars888 Handles Your Personal Information

When you open an account with stars888, we collect only what we need to run your account and process payments through bKash, Nagad and Rocket.

Account data kept securePayment details handled separatelyNo data sold to third partiesYour rights explained clearlyContact us to request changes

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, contact our support team directly. We handle privacy requests separately from general account queries so your request gets to the right person. Response times vary depending on the nature of the request, but we acknowledge receipt promptly and follow up with a resolution path.

Live Chat Raise a privacy request through live chat on the site. Tell us it is a data request and it gets routed to our account team directly.

Email Support Send your request to our support email with your registered account details. We use this to verify your identity before processing any data change.

Account Settings Some data corrections — like updating your contact number linked to bKash or Nagad — can be made directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are not afterthoughts in how we run account data. From the moment you register to every bKash or Rocket transaction you make, your information moves through encrypted connections. Here is what that looks like in practice across four areas.

Encryption in Transit

All data between your device and our platform travels over SSL-encrypted connections. This covers your login, account updates and every payment confirmation from bKash, Nagad or Rocket.

Cookie Controls

We use session cookies to keep you logged in on your mobile browser. You can clear these anytime through your browser settings; doing so will log you out of your current session.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. Inactive accounts are reviewed periodically for data minimisation.

Requesting Changes

You can ask us to correct inaccurate data or delete your account. We verify your identity first — usually by confirming the mobile number tied to your bKash or Nagad wallet on file.

What Data We Collect and Why

stars888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details and account credentials. When you deposit via bKash, Nagad or Rocket, we log the transaction reference and amount — your mobile wallet PIN and full account number stay on your wallet app, not on our servers. We

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also collect device and browser data automatically when you access the platform: your IP address, session timestamps and pages visited. This helps us keep your account secure and detect unusual login activity. We use cookies to remember your session so you do not have to log
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in again each time you return on the same device. Data we collect is used strictly for account management, payment processing and platform security. We do not sell, rent or share your personal information with advertisers. We may share data with payment processors — including the
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gateways that handle bKash, Nagad and Rocket transactions — only to the extent needed to complete your transaction. Any data sharing with third-party service providers is governed by agreements that restrict their use of your information. Retention periods follow the requirements applicable in the jurisdictions where
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the service operates; your eligibility to use the platform and the data laws that apply to you depend on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on stars888

These are the questions we hear most often about how your data is handled. If yours is not here, contact support directly and ask for it to go to the privacy team.

We collect your name, email address, mobile number and account credentials at registration. Payment references from bKash, Nagad or Rocket are logged when you transact — your wallet PIN is never stored by us.

We share data only with payment processors needed to complete your bKash, Nagad or Rocket transactions, and with service providers under strict data agreements. We do not sell your information to advertisers.

Contact our support team via live chat or email and request a data access summary. We verify your identity first, then provide details of what we hold on your account.

Yes. Submit a deletion request through support. We process it after identity verification. Some records may be retained for the period required by applicable rules before full deletion.

We use session cookies so your mobile browser keeps you logged in between visits. Clear them anytime in your browser settings — this logs you out but does not affect your account or wallet links.

Availability of the platform and the specific data rights that apply to you depend on your local law and eligible regions. If you are unsure, check your local legal position before using the service.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoStars888 Banking InfoFAQ

How stars888 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Data

Encryption in Transit

Cookie Controls

Data Retention

Requesting Changes

Common Questions About Your Privacy on stars888

01 What personal information does stars888 collect when I open an account?

02 Does stars888 share my data with anyone outside the platform?

03 How can I access the personal data stars888 holds on my account?

04 Can I ask stars888 to delete my account and personal data?

05 How does stars888 use cookies and can I turn them off?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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